Orders will be shipped within 1-3 working days upon verification of payment.
All local deliveries are via doorstep courier, J&T Express or MMRS. In-House Delivery.
All international deliveries are via doorstep courier, DHL Express or J&T Express (For Malaysia Orders).
Kindly expect shipping delays during festive/promotional periods (New Year, Black Friday, 12.12) and unforeseen peak period.
LOCAL SHIPPING
Local courier done via J&T Express can be tracked here.
Fixed shipping fee of SGD 4.
All shipping comes with tracking number and notification from courier on the day of delivery.
You will receive your order within 2 - 5 working days upon purchase.
In the event whereby a failed delivery occurs, J&T will redeliver on the next working day (up to 2 redelivery attempts).
Local courier done via MMRS. In-House Delivery will be updated via Order Status.
You will receive a WhatsApp notification once order has been delivered.
SELF COLLECTION
Collection Point: 42 Kaki Bukit Place Singapore 416220
You may also refer to our guide here to our office.
For orders that have opted Self-Collection, kindly collect your order within 1 month from the time the order is ready for collection. Orders not collected within 1 months will be considered as cancelled, and a refund will be conducted.
INTERNATIONAL SHIPPING
International Shipping are made via DHL Express.
For DHL Express, it takes around 1 - 5 working days for you to receive. You can kindly track your parcel here.
For J&T Express to Malaysia, it may take up to 18 working days for you to receive. You can kindly track your parcel here.
As all orders are shipped from Singapore, you may have additional import fees upon delivery. If you choose to refuse the customs fee and the parcel is returned to ThePhase Co Pte. Ltd., a shipping and handling fee may be deducted from your refund. If you’re still unsure on whether you’ll be subjected to customs fees, we’d recommend contacting your customs local office to seek further clarification before placing your order.
In the event your parcel has not reached you within 7 working days (local SG orders) or 30 working days (international orders) after your parcel has been dispatched to the courier, kindly email in to sales@mmrsgarb.com so that we can assist you as soon as possible.
If you have any questions, kindly contact us at +65 9859 0184, email to sales@mmrsgarb.com, or contact us via the form below.
ThePhase Co Pte. Ltd. reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries, email us at sales@thephaseco.com.